Welcome to our FAQ page,

where we've compiled answers to commonly asked questions about our products and services. Find helpful information here to address any queries you may have. If you can't find what you're looking for, don't hesitate to contact us directly for further assistance.

How does a heat pump work?

A heat pump works by extracting heat from the surrounding air or ground and transferring it into your home using a refrigerant. It can provide both heating and hot water and some can provide cooling by reversing the process. By utilizing renewable energy sources, heat pumps are highly efficient and can significantly reduce energy consumption.

Will a heat pump work in my home?

Heat pumps can work in a wide range of homes, including older properties. They are suitable for both new constructions and retrofits. However, the specific requirements and feasibility will depend on factors like insulation, available space, and heating demands. It's best to consult with a qualified installer to assess your home's suitability for a heat pump.

Will a heat pump work with solar PV?

Yes, a heat pump can work seamlessly with solar PV systems. Solar PV generates electricity from sunlight, which can power the heat pump's operation, enhancing its energy efficiency and reducing your reliance on the grid. This combination creates a highly sustainable and cost-effective heating and cooling solution.

Solar PV vs hybrid (heat pump and solar PV combination)?

Solar PV generates electricity by converting sunlight, while a hybrid system combines both solar PV and a heat pump. Solar PV can power various electrical appliances and feed excess energy back into the grid. A hybrid system, on the other hand, harnesses solar power to enhance the heat pump's efficiency specifically for heating and cooling purposes. The choice between Solar PV and a hybrid system depends on your energy needs and specific requirements.

Which solution is the best for my property?

The best solution for your property depends on several factors, including your energy requirements, available space, budget, and existing infrastructure. Consulting with a reputable energy specialist or installer is crucial to assess your property's suitability and recommend the most suitable option, whether it's Solar PV, a heat pump, or a hybrid system.

What is Solar PV?

Solar PV, or Photovoltaic, is a technology that converts sunlight into electricity. It utilizes solar panels comprised of photovoltaic cells to generate clean, renewable energy.

How does Solar PV work?

Solar PV panels capture sunlight and convert it into direct current (DC) electricity. This DC electricity is then converted into alternating current (AC) electricity by an inverter, which can be used to power your home's appliances and feed excess energy back into the grid.

What are the benefits of installing Solar PV?

Installing Solar PV offers several benefits, including:

Reduced electricity bills by generating your own clean energy.

Reduced carbon footprint and environmental impact.

Potential income through Feed-in Tariffs or exporting excess electricity.

Protection against rising energy costs.

Increased property value and desirability.

Is my property suitable for Solar PV installation?

Most properties in the UK are suitable for Solar PV installation. Factors such as available roof space, orientation, shading, and structural integrity will be assessed during a site survey to determine the suitability of your property.

How long does a Solar PV system last?

Solar PV systems typically have a lifespan of 25 to 30 years or more. The panels usually come with performance warranties ranging from 20 to 25 years, ensuring their long-term efficiency.

What is the return on investment for Solar PV?

The return on investment for Solar PV depends on various factors, including the system size, electricity usage, available sunlight, and government incentives. On average, homeowners can expect a return on investment within 7 to 12 years.

Can Solar PV generate enough electricity for my needs?

The electricity generation capacity of a Solar PV system depends on factors like the size of the installation, available roof space, and the amount of sunlight in your location. A properly designed and sized system can meet a significant portion or even all your electricity needs.

What happens to excess electricity generated by Solar PV?

Excess electricity generated by your Solar PV system can be exported back to the grid. Through the Smart Export Guarantee (SEG) scheme, energy suppliers offer payments for the electricity you export, providing an additional source of income. 

Do I need planning permission to install Solar PV?

In most cases, installing Solar PV on residential properties in the UK does not require planning permission. However, there are exceptions, such as listed buildings or properties located in conservation areas. It's advisable to check with your local planning authority or consult with an installer to ensure compliance.

What is a heat pump?

A heat pump is an energy-efficient heating and cooling system that extracts heat from the air, ground, or water and transfers it into a building for heating purposes. It can also work in reverse to provide cooling during warmer months.

How does a heat pump work?

A heat pump works by utilizing a refrigerant that absorbs heat from the outdoor environment and transfers it indoors using a compressor and an indoor unit. The process is reversed for cooling, where heat is extracted from indoors and expelled outside.

What types of heat pumps are available?

The main types of heat pumps used in the UK are air source heat pumps (ASHP) and ground source heat pumps (GSHP). ASHP extract heat from the air, while GSHP extract heat from the ground through pipes buried underground.

Is my home suitable for a heat pump installation?

Heat pumps can work in a variety of homes, including older properties. The suitability of your home depends on factors like insulation, available space for outdoor units or ground loops, and heating requirements. A professional installer can assess your property and recommend the best solution.

What are the benefits of installing a heat pump?

Installing a heat pump offers several benefits, including:

High energy efficiency and reduced heating costs.

Lower carbon emissions and environmental impact.

Year-round heating and cooling capabilities.

Long lifespan and low maintenance requirements.

Potential access to government grants and incentives. 

How energy-efficient are heat pumps?

Heat pumps are highly energy-efficient, as they utilize renewable heat sources instead of burning fossil fuels. The Coefficient of Performance (COP) measures their efficiency, with values typically ranging from 3 to 4, meaning they can generate three to four units of heat for every unit of electricity consumed.

Can a heat pump work in cold climates?

Yes, heat pumps can work very effectively in cold climates. Most European countries prefer heat pumps for heating and hot water. However, the efficiency and performance of air source heat pumps can decrease as the outdoor temperature drops, like any gas boiler you use more energy when its colder.  Ground source heat pumps are more resilient to extreme cold conditions and can maintain higher efficiency levels, with ground temperatures more even throughout the year. With today’s air source heat pumps, we have managed designs well over 400% efficiency something we are very proud of.

Are there any government incentives or grants available for heat pumps?

Yes, the UK government provides incentives and grants to support the installation of heat pumps that offers financial support to homeowners for renewable heating systems, including heat pumps.

What maintenance is required for a heat pump?

Heat pumps are extremely well engineered and reliable and require minimal maintenance, although it is important to get your heat pump serviced annually. We offer either a one of payment or a monthly DD. Regular servicing includes checking the operation of the heat pump, controls, Glycol levels safety stats to name a few, cleaning or replacing air filters are recommended and included in the annual service, we also check and included in the service cost if fitted the pressurised hot water cylinder. It is often a requirement of the heat pump manufacturers that heat pumps are serviced and documented to maintain the warranty.